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Feel free to ask us anything regarding our trade-in process or any other question you may have. We're always here to help!

Frequently Asked Questions
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Absolutely! We purchase all types of damaged devices. The trade-in process is still as easy as any other device.
No, we only need the device without any accessories in order to complete your trade-in once we receive it. If we do receive any charging cables or accessories in the shipment we will not consider its value towards your trade-in and will be recycled.
We accept various electronics, including smartphones, tablets, smartwatches, and more. You can view the full list of devices we buy here.(https://www.cleverbuyback.com/sell)
Feel free to contact us if you have a specific device not listed.
We take data privacy seriously. Before processing any device, we ensure all data is securely wiped using industry-standard procedures to protect your privacy.
When selecting your device(s) to trade-in, we'll ask for your email which will be used to send you progress updates and allow you track your device during the entire trade-in process.
You can log-in to view the status of your trade-in or you can view it here.(https://account.cleverbuyback.com/login?company_token=eyJpdiI6IkVDY3h3UDlieUFFRHhCVDR0WmpsUXc9PSIsInZhbHVlIjoieDNXMjZ0WmxnR3plS0M3Y3pESE1NMDFOS21PamJEallHWlJaV29sOXVuZz0iLCJtYWMiOiJkNzU0MWY2Y2JkNWYyMjU5NjRjYzEyYWMwNGZhNzc4YTgwYWQwZDViZWExZmJkNTVlYjEyYmMzYzAzMmI4NjFjIn0%3D)
If we have not yet processed your trade-in then you may still be able to cancel your order.
You can log-in and cancel your trade-in or you can also email us at Support@cleverbuyback.com.
For any further questions you may have, please reach out below!
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